Frequently asked questions

No account, no sign-in, no app store. Each route has its own page — just open it in your phone's browser and you're ready to go.

The app is completely free. No subscription, no in-app purchases.

It works on iPhone and Android. Any browser will do — Safari on iPhone, Chrome on Android. No special app needed.

For the best experience, add it to your home screen so it opens full-screen, like a regular app. Instructions for both iPhone and Android are below.

Adding it to your home screen makes it feel like a real app — full screen, no browser bars, and it launches instantly.

1. Open the app in Safari (not Chrome or Firefox — it has to be Safari on iPhone).
2. Tap the Share button — the square with an arrow pointing up, at the bottom of the screen.
3. Scroll down the share sheet and tap Add to Home Screen.
4. Give it a name if you like, then tap Add in the top-right corner.

The app icon will appear on your home screen. Tap it to open the app full-screen, just like any other app.

1. Open the app in Chrome.
2. Tap the three-dot menu (⋮) in the top-right corner.
3. Tap Add to Home screen.
4. Tap Add to confirm.

The icon will appear on your home screen and open full-screen when you tap it.

Yes — that's the whole point. Once you've loaded it on WiFi, every piece of the app is saved on your phone. Open it anywhere on the route and it loads instantly, with no data needed.

Your GPS still works without signal too. The blue dot shows your position on the route even in places with zero bars.

The app saves itself to your phone the first time you load it, which means updates don't always come through automatically. Before your trip, do a forced refresh while on WiFi:

1. iPhone (Safari): Pull down on the page to reveal the address bar, then press and hold the reload button (↻) and tap Reload Without Content Blockers. Or just tap the address bar, hit Enter, and reload a couple of times.
2. Android (Chrome): Tap the three-dot menu (⋮), then tap the reload icon while holding it, or tap Hard Reload.

A simpler method that always works: delete the app from your home screen, re-open the link in your browser, and add it to your home screen again. This forces a completely fresh download.

Green dot — likely open right now, based on its listed hours.
Red dot — likely closed right now.
Grey dot — no hours on record; we don't know either way.

Opening hours come from OpenStreetMap, which is contributed by the public. They're usually accurate in Western Europe but may be out of date in some areas. Always treat a green dot as "probably open" rather than a guarantee.

The elevation profile shows the hills coming up for the next 10, 25, 50, or 100 miles. You'll find it just below the resupply cards — tap the distance buttons to switch between windows.

It updates automatically as you move along the route.

Yes. There's a scrubber hidden in the app for exactly this — useful for planning at camp or checking a section before you leave home.

To activate it: tap the distance/position text in the top-right corner of the screen five times quickly. A slider will appear that lets you drag your position anywhere along the route. The resupply cards and terrain chart update to match wherever you set it.

Tap the position text five times again to go back to live GPS mode.

A few things to check:

1. Allow location access. The first time you open the app your phone will ask permission to use your location. If you tapped "Don't Allow", go to your phone's Settings → the app or browser → Location, and switch it on.
2. Give it a moment. GPS can take 30–60 seconds to lock on, especially cold-start after the phone has been off or in airplane mode.
3. Step outside. GPS doesn't work well indoors or in deep canyons.

If you're nowhere near the route, the dot may show your actual location on the map rather than snapping to the line — that's normal. It snaps to the route once you're within a short distance of it.

The stop data comes from OpenStreetMap, an open map built by volunteers around the world. Coverage is excellent for most of Western Europe — Spain, France, Italy, and the Pyrenees are very well mapped. More remote regions may have gaps.

A few things worth keeping in mind:

• Water sources: Natural springs and taps are usually reliable, but water quality isn't something we can verify. Always filter or treat backcountry water.
• Opening hours: Seasonal businesses sometimes close without updating their map listing. Cross-check critical resupply points against the route's official guide or recent ride reports.
• New businesses: A café that opened last month may not be on the map yet. The app shows what's known, not necessarily everything that exists.

Yes — get in touch and we'll see what we can do. Send the RideWithGPS route URL (or any public GPX-based route link) to hello@resupply.bike and tell us a little about the event or ride.

Priority goes to established events and routes with good OSM coverage, but we're happy to hear from anyone.

Absolutely. The app is free for riders and we're keen to support events of all sizes. Reach out at hello@resupply.bike with your route details and we'll get something built.

The more lead time the better — a few weeks before the event start date is ideal, so riders have time to download and test it.